Return and Refund Policy

At Bold Aura, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy to understand the process and conditions.

1. Eligibility for Returns

1.1. Timeframe:
Returns are accepted within 7 days of the delivery date.

1.2. Condition:
To be eligible for a return, the item must:

  • Be unused and in its original packaging.
  • Have all original tags, labels, and receipts.

1.3. Non-Returnable Items:
The following items are not eligible for return:

  • Customized or personalized products.
  • Items purchased during clearance sales.
  • Products damaged due to misuse, mishandling, or improper care.

2. Return Process

2.1. Request a Return:
To initiate a return, contact us at:

  • Email: 2213store.sk@gmail.com

Provide your order number, item details, and the reason for the return.

2.2. Approval:
Once your return request is approved, we will provide instructions on how and where to send the item.

2.3. Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a defect or incorrect product sent by us.
  • It is recommended to use a trackable shipping service to ensure the safe return of the item.

3. Refund Policy

3.1. Refund Eligibility:
Refunds are processed only after the returned item is received and inspected.

3.2. Refund Method:
Refunds will be issued to the original payment method within 7 business days after approval.

3.3. Partial Refunds:
In some cases, only partial refunds are granted, such as:

  • Items not in their original condition.
  • Items missing essential components or accessories.

4. Exchange Policy

4.1. Exchanges:
We accept exchanges for defective or damaged items. If you wish to exchange an item, please follow the return process and mention the replacement request in your communication.

5. Cancellations

5.1. Order Cancellation:
You may cancel your order within 24 hour of placing it. After this period, cancellations may not be possible as the order might already be processed.

5.2. Refund for Cancelled Orders:
Refunds for cancelled orders will be processed within 7 business days.

6. Damaged or Incorrect Items

6.1. Reporting Issues:
If you receive a damaged or incorrect product, notify us within 48 hours of delivery. Include photos of the item and the packaging in your email.

6.2. Resolution:
We will offer a replacement, refund, or store credit based on the situation and your preference.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Thank you for shopping with Bold Aura. We value your trust and look forward to serving you again!